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Buy one get one 25% off

Fast delivery 1-2 days*

Free shipping on orders over 499 dkk*/ 67 eur (EU and US)

14 days full return

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Shipping for only 80 EUR more!

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Shipping for only 80 EUR more!

Terms and Conditions

General information

Lund Brandhouse ApS
Secondary name: Eric the Sailor
CVR. no.: 32312144

Ny Carlsberg Vej 146, 1.tv.
1799 København V
Denmark
E-mail: info@ericthesailor.com

Payment

You can pay with the following credit cards: Dankort, VISA/Dankort, VISA, VISA Electron, Mastercard and mobile pay.

Dankort payment will attract payment fees of 0,70% to 1,39%

Visa payment will attract payment fees of 1,50%

Visa Electron payment will attract payment fees of 1,25%

MasterCard payment will attract payment fees of 2,95% to 3,50%

Payment will be deducted from your card balance upon shipment of goods.

All prices are in DKK and include VAT. Prices for foreign purchases are in Euro.

Eric the Sailor uses encryption for credit card information through the SSL (Secure Socket Layer) protocol. This ensures that others cannot intercept the credit card number or other information during the transaction with NETS.

Law

Eric the Sailor applies Danish law.

Delivery

Eric the Sailor endeavours to ship orders received before 12:00 on the same day. Orders received after 12.00, will be shipped the following day. At the moment, we only offer shipping to Denmark, Faroe Islands, Greenland, Europe and the US. Pricing and conditions are listed below.

Delivery to Denmark, Faroe Islands and Greenland

Eric the Sailor arranges delivery through Post Danmark and DAO Shipping. Eric the Sailor cannot be held responsible for delays or errors caused by Post Danmark and DAO Shipping. In case of missing delivery, however, Eric the Sailor will naturally process a replacement shipment free of charge.

Delivery in Denmark: 1-2 business days.

For Danish orders above 499,00 DKK, Eric the Sailor offers free shipping.

The following shipment methods are available:

Without circulation: Price 29,00 DKK. Collect your shipment at the post office or choose Post Danmark’s ”Choose yourself” parcel solution.

With circulation: Price 29,00 DKK. Your shipment will be delivered to your home.

Business: Price 29,00 DKK.

You can check the status of your shipment through the Track & Trace number received at the time of purchase.

For shipments with circulation, you will receive an sms or e-mail when the parcel is en-route, or when it is ready for collection. For shipments without circulation, the receiver will be advised when the parcel is ready for collection.

Delivery for Europe and the US

For international deliveries within Europe or the US, Eric the Sailor arranges delivery through GLS (unless otherwise noted). GLS is responsible for the shipment from their receipt (through receipt or scanning) and until delivery. Delivery within Europe is 24 to 96 hours. GLS deliver during normal business hours Monday to Friday. Delivery time for the US is on a case-by-case basis.

Delivery for Europe: 8 EUR.

Delivery for the US: 29 EUR.

The shipping cost for your country will display upon check-out.

You can check the status of your shipment through the Track & Trace number received at time of purchase.

Return policy

You may return your purchase within 14 days of delivery for a full refund, provided that you return the goods in the same state and amount as received. Once we have received and approved the return, we will credit the purchase price to your account within 14 days. The customer covers the shipment cost for returns.

Cancellation requests shall be sent by email to info@ericthesailor.com, clearly indicating that you wish to exercise your cancellation rights. This shall be sent no later than 14 days after the purchase and the goods shall be shipped back within 14 days as well. You may not exercise your cancellation rights by refusing delivery without notifying us directly as well.

We only accept items in original packaging as returns, and they must be properly packed for shipment.

Conditions, besides the above mentioned, means that the goods will be considered used and no longer will be eligible for a refund.

If you wish to return a product, please purchase and print our return label here, fill it out, and attach it to the package. The cost of the return label is 29 DKK / €4.

Returns shall be sent or delivered to:

Eric the Sailor
Ny Carlsberg Vej 146, 1.tv.
1799 København V
Denmark

If you have any questions, you are always welcome to contact us on info@ericthesailor.com.

Right of complaint

Eric the Sailor offers two years right of complaint against defects according to EU regulations. This covers defects from components or manufacture discovered through normal use. The right of complaint does not cover defects, damage or wear caused directly or indirectly by incorrect use, poor maintenance, use of force or unauthorized repair. Complaints about defects, which should be discovered during normal inspection, must be reported to Eric the Sailor within reasonable time. The goods can then be returned for repair, replacement or, if agreed, for credit. Eric the Sailor will cover reasonable cost for returns due to approved defects.

For defects, missing shipment or other issues please contact:

Eric the Sailor
Ny Carlsberg Vej 146, 1.tv.
1799 København V
Denmark

E-mail: info@ericthesailor.com

Please note that we do not accept collect on delivery shipments. Goods can be delivered personally at our premises. To expedite the refund process, we request that returned goods contain sufficient information, such as order confirmation, any correspondence and account information.

Reimbursement

In the case of agreed discounts, returned goods or cancelled prepaid goods, Eric the Sailor will reimburse the paid amount in full or partly. Reimbursements can be processed to the credit card used for payment or to a bank account provided by you.

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